Evolving to Social Intelligence
London, 7 July 2011
The widespread use of social media and mobile technologies has changed not only the way consumers communicate, but also their expectations of vendors. Customers are driving the conversation now, and you’re challenged to listen and act accordingly. The good news is an endless supply of social media data is now available to help you understand and interact with customers better than ever before.
Expert System’s Vice President of Strategy & Business Development, Luca Scagliarini, took part to the HP event “Evolving to Social Intelligence” (London, 7-7-2011) with the presentation “Who’s Talking, Who’s Listening and Why it’s Important: Semantic Intelligence for Real-Time Social Media Monitoring”.