News, Press Releases

Expert System and Best Union partner to streamline online user experience

29 Sept 2010

Best Union, an international leader in the management and organization of hospitality services, security, production and sale of electronic ticketing and access control systems, and Expert System, the leading provider of semantic software that searches, discovers, classifies and interprets text information, announce an important partnership for the development of an innovative solution to improve the online interactions of its customers.

By integrating the semantic technology of Expert System into their applications, Best Union is able to speed up the online ticket reservation process, and can more quickly respond to customers who want information. Using Cogito Answers, users can query the system in everyday language —“What time does the park open?” or “How much for three tickets?”—and receive answers in real time, via online, email or sms.

“The partnership with Expert System echoes a key strategy of our company, one to offer innovative systems that are completely integrated with existing software,” said Luca Montebugnoli, president of Best Union Company spa.

“This solution was developed to respond to the growing needs of customers who want response systems that are simple, efficient, quick and always available between your PC or smartphone,” commented Marcello Pellacani, vice president, Corporate Division, Expert System.


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