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AI and Business Processes: How to transform the customer journey?

IA pour transformer le parcours clientAI and Business Processes: How to transform the customer journey?

Artificial Intelligence and Cognitive technologies are experiencing a growing deployment and will continue for years to come. Digital transformation is here, businesses are feeling it. Delivering a seamless customer experience online and offline is now a must, the customer can no longer tolerate a fragmented experience across different channels.

Today, several document processes create frequent disruptions that slow down the customer journey, to list a few:
•    Risks of loss of opportunities for organizations
•    Attrition rate dependent on the user experience
•    Cost of paper-based document process management vs. digitalization
•    Transition from multichannel to omnichannel

In this webinar we will explore how to accelerate digital transformation by automating the documentary process and gaining better understanding of the content using Artificial Intelligence:
•    How are digital processes the lever to make customer experience a standard of excellence to match the new expectations of consumers?
•    How to deal with the explosion in volume of information, to give meaning to the content of documents using semantic analysis.

The webinar is presented by Jacques-Henri MARIN, Partner Manager at Expert System and Laurent BLANDIN, Capture business development manager at Nuance Communication.

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