Like a Phoenix
“If Hewlett Packard knew what Hewlett Packard knows, we would be three times more profitable.”
It’s fun (and also a bit alarming) to realize how this statement made some years ago by Lew Platt (CEO of HP in the Nineties) is still current and more effective than most recent definitions of what Knowledge Management is supposed to be.
In the business world, the KM concept has undergone so many transformations, and it’s been associated to with so many killer applications (content management, data-information management, e-learning, portals, contents access via Intranet… ) that we can compare it to a phoenix: it seems to be dying, but then it re-emerges from its own ashes, mutates, and becomes powerful again.
Beyond names and definitions, the only certainty is the issue for which KM was created. We are flooded with an enormous quantities of potentially interesting data that we are not able to use, and therefore controlling what we have and what we know is becoming more and more difficult.