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Zurich Insurance Wins the 2017 EMEA Gartner Eye of Innovation Award for “Most Innovative Digital Cost-Saving Initiative”

Gartner Eye of Innovation Awards for financial services recognize innovative use of technology-enabled capabilities to highlight best in class financial industry initiatives launched within the past 12 months, and offer insight into the developments in digital innovation.

With its cognitive computing solution, Zurich sought to improve the inefficiencies around the handling of injury claims. Its cognitive computing solution fully automates the injury report assessment. Zurich significantly improves the process productivity using AI, while ensuring that the quality in decision making was at least as good as in the old process. KPIs included the assessment for a medical report being cut from around one hour to just a few seconds, some 40,000 hours of manual work have been saved, accuracy in the claims handling process has improved, and the overall run rate benefits from this solution are $5 million per year.

If you want to learn more on the renowned consulting and market research company Gartner Inc. “Eye of Innovation Awards”, please visit

More detail on Zurich Insurance Group and Expert System: Expert System has signed a Global Agreement with Zurich Insurance Group for Cognitive Computing solutions

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